Shipping & Returns
- Standard shipping for most orders takes 3-5 business days. You can also choose expedited shipping, including Next Day Air.
- Most orders are shipped the next business day after payment has been confirmed.
- Any items that are refused at time of delivery forfeit their shipping charges and will only be refunded the price of items refused.
- Please allow 1-2 business days for processing time.
We welcome all international orders and work very hard at our shipping process to ensure purchases arrive in a timely, cost-effective manner. International shipping charges are based on the product weight and shipping locations, and will ship with a tracking number via UPS.
To improve the experience for international customers, Triumph LTD Hand Therapy gives the option for international customers to pay all customs fees at the time of checkout at a discounted rate, instead of paying fees upon package arrival. That means what you see in the checkout includes the product, shipping, duty/tax and brokerage – no fees will be due upon delivery! International customers may choose to take advantage of this discount and option, but it is not required. This is only available if you choose UPS as the shipping carrier.
Some countries/governments may require additional import documentation. This is the responsibility of each individual international customer.
Standard shipping for most international orders takes 2-21 days depending on service level and destination country. International customers may sign up for UPS My Choice when choosing UPS as their shipper. This is a free service that tracks shipments and provides an estimated delivery date.
Most orders are shipped the next business day after payment has been confirmed.
Any items that are refused at time of delivery forfeit their shipping charges and will only be refunded the price of items refused.
Please allow 1-2 business days for processing time.
In the event your package goes missing during transit, we suggest you reach out to UPS to resolve any issue.
Once your order is processed, Triumph LTD Hand Therapy is not responsible for lost or stolen packages. If your shipper is unable to resolve the issue, you should contact your local law enforcement to report the package stolen.
Risk-Free 60-Day Money-Back Guarantee
We understand that Triumph may not be for everyone. We do, however, want you to give it time to work on your hands. Our health professionals recommend starting with a minimum of seven (7) sessions per week, per hand (one treatment session per day) for a minimum of four (4) weeks, with some people seeing results within the first two weeks (results may vary).
Any device that was purchased directly through Triumph LTD is eligible for a refund within the first 60 days after delivery. Any products returned after 20 days may incur an 8% restocking fee.
Prior to returning, please call to speak with an experienced customer support representative at 218-851-6038 to receive a Return Authorization number. Our customer support hours are 8:00AM - 5:00PM CST, Monday through Friday.
When returning your Triumph device, please include the Return Authorization number that you were provided. Once your return is received, please allow up to 30 business days for the refund to issue back to your original method of payment. Note: only orders placed directly through Triumph are eligible for the money back guarantee. Payment plan orders and Amazon orders not eligible for the risk-free 60-day guarantee.
Warranty and Defective Products
All Triumph devices purchased through Triumph LTD or from an authorized distributor include a one-year factory warranty against defects in materials or workmanship.
To obtain warranty service, call 218-851-6038 and we will be happy to assist you with a replacement. You will need to ship the product--in either its original packaging or packaging affording an equal degree of protection--with your name and address. The device must not show any damage other than normal everyday wear and tear for the warranty to apply. Devices outside the warranty period can still be serviced for additional cost.
Mail Return Package to:
211 NW 4th Street
Brainerd, MN 56401
If you ordered a Triumph device using the finance option, you are on a multi-pay billing plan. Multi-pay is only available to customers ordering with a credit card directly from Triumph LTD. Note: discount codes and other promotional offers may not be applied to the financing plan orders.
Payments automatically post to the credit card used on the order approximately every 30 days after the initial order date. You don't need to contact Triumph or manually send payments. Funds must be available on the card for each payment. If a payment is missed due to a declined card, several attempts to process the charge will be made. If attempts to collect the payment continue to fail, a notice from Triumph and/or Triumph's payment collection partner company will be sent to you to arrange suitable payment terms. Multi-pay offers and purchases are subject to Triumph LTD approval.
Triumph reserves the right to adjust, change or discontinue payment options and terms at any time.