Shipping policy

Domestic Shipping

• Standard shipping for most orders takes 3-5 business days. You can also choose expedited shipping, including Next Day Air.
• Most orders are shipped the next business day after payment has been confirmed.
• Any items that are refused at time of delivery forfeit their shipping charges and will only be refunded the price of items refused.
• Please allow 1-2 business days for processing time.

International Shipping

• We welcome all international orders and work very hard at our shipping process to ensure purchases arrive in a timely, cost-effective manner. International shipping charges are based on the product weight and shipping locations, and will ship with a tracking number via UPS.

• To improve the experience for international customers, Triumph LTD Hand Therapy gives the option for international customers to pay all customs fees at the time of checkout at a discounted rate, instead of paying fees upon package arrival. That means what you see in the checkout includes the product, shipping, duty/tax and brokerage – no fees will be due upon delivery! International customers may choose to take advantage of this discount and option, but it is not required. This is only available if you choose UPS as the shipping carrier.

• Some countries/governments may require additional import documentation. This is the responsibility of each individual international customer.

• Standard shipping for most international orders takes 2-21 days depending on service level and destination country. International customers may sign up for UPS My Choice when choosing UPS as their shipper. This is a free service that tracks shipments and provides an estimated delivery date.

• Most orders are shipped the next business day after payment has been confirmed.
• Any items that are refused at time of delivery forfeit their shipping charges and will only be refunded the price of items refused.

• Please allow 1-2 business days for processing time.

Missing Packages

In the event your package goes missing during transit, we suggest you reach out to UPS to resolve any issue.

Once your order is processed, Triumph LTD Hand Therapy is not responsible for lost or stolen packages. If your shipper is unable to resolve the issue, you should contact your local law enforcement to report the package stolen.